Questions, answered.

Pick a package online and choose a delivery day. We drop a stack of clean totes, lids, labels, and a tote dolly at your current home. You pack, move, and unpack at your own pace. On your pickup day we collect everything from your new home. Delivery and pickup are included inside the Des Moines metro.

A studio fits in about 15 totes and a one-bedroom in 20. A two-bedroom home is about 40, a three-bedroom about 60, and a four-bedroom or larger about 80. If you have a full basement or a packed garage, add a pack of 10. Totes are the same size as a large moving box, so if you have ever counted boxes, count the same way.

Delivery to your current home, pickup from your new home, a 14 day rental, one 4-wheel tote dolly, lids, labels, and zip ties. Totes are washed and sanitized between every rental.

Free delivery and pickup anywhere within 25 miles of our Polk City base: the whole Des Moines metro from Waukee to Altoona and down to Norwalk, plus Ames, Nevada, Boone, and Perry. From 25 to 40 miles, including Indianola, Winterset, Newton, and Story City, delivery is a flat $59 per order that covers both stops, with a $169 minimum order. Enter your ZIP on the booking page and it tells you right away.

Every package includes 14 days. If you need longer, add extra weeks when you book or call us during your rental. Plenty of customers keep them an extra week while they settle in.

Nobody needs to be home. Tell us where to leave the stack and where to find it at pickup. We text you a tighter arrival window the morning of, and send a photo when the totes are dropped off.

The standard tote holds 27 gallons, about 30 by 20 by 15 inches, about the same as a large moving box. They are heavy-duty polypropylene with a snap-on lid, so they stack 6 high on the tote dolly without crushing what is inside. We also rent small totes, 12 gallons and about 24 by 16 by 10 inches, in packs of 5. Use those for books, dishes, canned goods, and files, where a full-size tote gets too heavy to carry.

Yes. Wardrobe boxes are about 24 by 21 by 48 inches with a metal hanging bar, and each holds roughly 2 feet of closet rod. Clothes go straight from one closet to the other, still on the hanger. Add them when you book and they arrive with your totes. Because they are cardboard, they are yours to keep and we do not collect them at pickup.

Every tote is washed and sanitized between rentals. Return them empty and wiped out; we handle the rest.

Normal wear is expected and never charged. A broken or missing tote is $25 to replace, a cracked or missing lid is $10, and a lost tote dolly is $75. The tote protection plan covers accidental damage and loss, up to 10 totes plus every lid and the dolly, for a flat $15, or $25 for 50 totes and up, and we recommend it. It comes free with the 4+ bedroom package.

Yes, and plenty of people do once they see how well they stack in a garage. A standard tote is $12 to keep and a small tote is $8. Decide at booking in the quote builder, or just tell the driver at pickup which ones stay and we bill the card on file. Wardrobe boxes are always yours to keep.

Yes. Book any package, add as many extra weeks as you need, and we deliver and pick up from the same address. It is a popular option for decluttering before listing a house.

Totes cost about the same as buying new boxes for the same size move, and you skip the taping, the box hunting, and the recycling. They stack square on the tote dolly, close without tape, and do not collapse or soak through. Read our full comparison on the guides page.

Online with any credit or debit card, Apple Pay, or Google Pay. You pay once at booking and there is nothing due at delivery or pickup.

Cancel 48 hours or more before delivery for a full refund. Inside 48 hours we keep $35 for the scheduled route and refund the rest.

If we miss your delivery window, your rental is extended a week at no charge. We text a tighter arrival time the morning of, so you will know before it happens, and the extra week goes on your pickup date without you asking. It is the one promise we make out loud, because a late stack of totes on moving day is the thing we would be most embarrassed about.

No. Your card stays on file with Stripe for the fees listed in the rental agreement, such as a lost tote or a late pickup, and that is all it is ever used for. No hold at checkout, no refund to chase afterward.

Payment runs through Stripe, the same processor behind most online checkouts, and your card number goes straight to them. We never see it or store it. Stripe keeps the card on file for the fees in the rental agreement, such as a lost tote or a late pickup, and nothing else is ever charged without telling you first. If you would rather book by phone, call (515) 555-0151 and our receptionist will take it.

No, we rent the totes and handle delivery and pickup. If you need movers, call us and we will point you to a couple of local crews we trust.

Not us, but our cleaning partner does, and they are good. Ask for it in the notes when you book, or call us, and they call you about a full move-out clean of the home you are leaving: kitchen, bathrooms, floors, inside the fridge and oven. Their rate is flat, $300 plus $50 per bedroom, so a 2 bedroom is $400. You book and pay with them once you are out. Nothing is added to your tote order.

Not us, but our painting partner does. Ask in the notes when you book, or call us, and they call you for a free quote on nail holes, scuffs, and any walls that need a coat before you hand over the keys. There is no charge from us and nothing is added to your order.