Rental agreement

These terms apply to every rental from 515 Moving Totes ("we", "us"). Booking online or by phone means you ("the customer") agree to them. Last updated October 20, 2026.

1. What you are renting

Plastic moving totes with lids, one or more tote dollies, and any add-ons listed on your order (extra totes, extra weeks, extra tote dollies, moving blankets). Everything remains our property. You may not sell, sublet, or lend the equipment, or take it outside the state of Iowa.

2. Rental period

Every package includes 14 days, counted from the delivery date to the pickup date shown on your confirmation. Extra weeks purchased at booking extend that period. If you need more time during the rental, call us before your pickup date; extra weeks are charged at the current rate and your pickup is rescheduled.

3. Delivery and pickup

• Delivery and pickup are included for addresses within 25 miles of our Polk City base, measured by ZIP code. Addresses between 25 and 40 miles carry a flat $59 delivery fee per order, shown before you pay, which covers both the delivery and the pickup, and a minimum order of $169 before that fee. Both addresses must be within 40 miles unless we agreed otherwise by phone.
• We deliver and pick up within the half-day window you chose and text a tighter arrival time the morning of. Nobody needs to be home. Tell us where to leave the stack and where to find it at pickup.
• On pickup day, the totes must be empty, stacked with lids on, and accessible without entering a locked area. If we arrive and the equipment is not ready, we reschedule and a late fee of $10 per day applies until the equipment is collected.
• Need to change a date? Call us. Changes are free until the morning of the scheduled stop.
• Our promise: If we miss your delivery window, your rental is extended a week at no charge. That means seven more days added to your pickup date, no extra-week charge, no need to ask.

4. Care of the equipment

Use the totes for household goods only. Do not pack liquids that could leak, hazardous materials, food that is not sealed, or anything that would require the tote to be thrown away. Return each tote empty and wiped out. Every tote is washed and sanitized between rentals. Return them empty and wiped out; we handle the rest.

Normal wear, such as scuffs and light scratches, is expected and never charged.

5. Lost or damaged equipment

A tote that comes back cracked, broken, badly stained, or does not come back at all is charged at $25 each, or $15 for a small tote. A lid alone that is cracked or missing is $10. A tote dolly that is lost or damaged beyond use is $75. Moving blankets that are torn or missing are charged at $12 each. We charge the card used at booking within 7 days of pickup and email an itemized statement.

The tote protection plan, when added to an order or included with the package (the 4+ bedroom package includes it), waives replacement fees for accidental damage or loss on that order: every lid, the tote dolly, and up to 10 standard or small totes. Totes beyond that are charged at the normal rate. It does not cover equipment damaged on purpose or through use this agreement does not allow (section 4), or equipment that is not returned at all after two attempts to collect it.

Wardrobe boxes are sold, not rented. They are yours to keep, we do not collect them at pickup, and they are not refundable once delivered.

You may buy any tote instead of returning it: $12 for a standard tote and $8 for a small tote. Choose a number at booking, or tell the driver at pickup which totes stay. Kept totes are charged to the card on file, itemized by email, and carry no replacement fee. Lids come with them.

6. Move-out clean and partner services

If you ask us for a move-out clean, in your order notes, by phone, or by email, we share your name, phone, email, delivery address, and move-out date with our cleaning partner, an independent cleaning company, so they can call you about a full move-out clean. Their rate is $300 plus $50 per bedroom. Nothing is charged by us, any clean you book is a separate agreement with them, and you can decline.

Asking for touch-up painting shares the same details with our painting partner so they can quote the work. Nothing is charged by us, any painting you book is a separate agreement with them, and you can decline the quote. We never share your details with either partner unless you ask.

7. Payment

The full order is paid at booking by card, Apple Pay, or Google Pay through Stripe. We never see or store your card number. Sales tax, where applicable, is shown at payment. Stripe keeps your payment method on file so that charges after the rental (extra weeks, late fees, replacement fees under sections 3 and 5) can be billed to it. Every such charge is itemized by email, and nothing outside this agreement is ever charged without your say-so.

8. Cancellation and refunds

Cancel 48 hours or more before delivery for a full refund. Inside 48 hours we keep $35 for the scheduled route and refund the rest.

If we are unable to deliver on your scheduled date for a reason on our side, you may choose a new date or a full refund.

9. Liability

We are responsible for delivering clean, sound equipment on the day agreed. We are not responsible for damage to the contents of a tote, for injuries that occur while packing, lifting, or moving, or for delays caused by weather, road closures, or circumstances outside our control. Our total liability on any order is limited to the amount paid for that order.

10. Contact

515 Moving Totes, Polk City, Iowa. Call (515) 555-0151 or email [email protected].